Today we called for assistance to get a car towed for a problem with the brakes. We were TOLD where we could take the car to be fixed, and the towing distance was limited to 5 miles "as a courtey". AAA will to over 100 miles. Good bye Camping World, welcome back AAA

I had a blow out on the inside dual of my 37ft Bounder..At 12:13pm I called camping World Road Service I was on hold for 40 min. until a rep answered the phone. It was Sunday so I thought not too bad. Was told 1 hour wait time. At 1 15min automated service calls to check. on hold another 20 min to tell them he just arrived. Tow truck driver had no tools to handle the job. I called road service again at 2:24pm and on hold for 30 min. new company being searched. 4:07pm new service dispatch was told approx 30. The driver arrived in 15min changed the tire in 15 min. and was stowing my flat when Camping World road serviced called and said no able to come out right now. I informed him the repair was done, I was ask to confirm it was TCI tire service which I did and the tech had a Po in hand already. 4 1/2 hours sitting alongside the freeway with a wife and 2 grand children on a August day in Florida was no fun. I unloaded my tow veh. and sent them away after 3 hours. Not Pleased, I hope this was an exception to the rule for them.

Recent trip experienced a blowout on inner dual tire along I-26. Received associate with very little wait, very cordial, did not have a spare so purchased new tire and set up a roadside replacement. Tire service ran late but when they arrived very professional and I was satisfied overall.

On Saturday, December 23, 2007, approximately 2:00 pm, on I40 heading west toward Oklahoma in western Arkansas, my 2003 Ford Excursion broke a rocker arm and it lost one of the cylinders while pulling our 34 foot Keystone Cougar travel trailer. Me, my wife, and three children got to an exit and called the Road Care number on the card. Our truck was on the wrecker and the camper was hitched to the wrecker in 45 minutes from the call. We were then taken to a camp ground and set up with in the next 30 minutes. We had someone pick us up that night and take us home leaving our camper and truck at the campground. With one phone call on December 26th the wrecker picked up the excursion, at the camp ground, and towed it to a Ford dealer. The personnel on the phone were professional and called me back two or three times to verify that the wrecker arrived and we were set up at the camp ground. Have had this insurance for 4 years now and will not leave home with out it. We also refer it to family and friends that have campers/rv's. The wrecker service and camp ground that took care of us were professional and polite.

We have had this road care service for 5 years and it has saved us on two separate occasions. It is nice to know that when things can go wrong, and you are very far from home, help is a phone call away. I would recommend to any RV traveler and especially beginners.

I was traveling on I-75 a few weeks ago in florida headed south. I experienced a blowout of my rear tire. I placed a call to Road Care needing a flat tire on my motor-home changed and I had a spare available. I was on hold for over 55 minutes on a Sunday afternoon Feb 8 2009 during a period of 3 phone calls and return phone calls regarding this situation. They finally located me after providing the mile marker information for the second time. When they called back, I mentioned a second time that this was a Motor-home Class A and had large 19.5 inch tires (TRUCK TIRE). After waiting a full 1 hour and 7 minutes a tow truck arrived carrying a service van with inappropriate tools or knowledge of handling a motor-home. The individual that came out to provide the service was ready to handle a car/pickup truck not a motor-home. After 3 hours and a phone call back to ROADCARE telling them of the situation for a total of 4 ½ hours of our time out of our trip. In order to get this accomplished, my husband had to help, luckily he is a retired truck driver and was able to assist the service provider to perform the job. When I called back to ROADCARE they asked me after all this time if I wanted to wait on I-75 for another service truck, I stated not after all this time and I would send a letter regarding my concerns. We went down the road to the camp-ground which was 22 miles at a slow speed and not correctly torqued tires. After several phone calls on Monday to local tire dealers, we located one that could come up the road on Tuesday morning with a service truck containing the proper equipment to do the job. Due to the poor service we received from the ROADCARE it cost us additional monies out of our pocket. We were very dis-satisfied with the service received from ROADCARE.

I'm pastor and had to go back home, 5 hrs away, to do a funeral. I got up early and locked the door. When my wife woke up, she went outside to drink a cup of coffee under the awning not realizing I had locked the door. She was now locked out. After she called me letting me know the situation, I called the road care people who got the info, and called my wife to let her know what was happening. I was now almost 3.5 hours away from the campground and couldn't turn around due to the funeral. Within 10 minutes the locksmith called and within 45 minutes she was able to get back into the trailer. That house call would have cost me $140. All she had to do was to sign a paper! Thanks Road Care service!!!